Privacy Policy | Precision Vehicle Repair Centre

1. Who We Are

Precision Vehicle Repair Centre ("we", "us", "our") is a vehicle repair and bodywork business located at Unit 7 Advent Way, Upper Edmonton, London N18 3AH. We are the data controller for personal information collected through this website and our services.

2. What Data We Collect

We may collect the following personal data:

Contact information — name, email address, phone number, submitted via our enquiry form or WhatsApp.
Vehicle information — make, model, registration, and description of the issue you provide.
Usage data — pages visited, browser type, IP address, and referral source, collected automatically when you use our website.
Communications — records of emails, messages, or calls you send us.

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide estimates.
Carry out vehicle repairs and related services.
Send appointment reminders or service updates (where you have requested these).
Improve our website and services.
Comply with legal obligations.

Our lawful bases are: contract performance (to provide the service you requested), legitimate interests (to run and improve our business), and legal obligation (where required by law).

4. Sharing Your Data

We do not sell your personal data. We may share it with:

Insurance companies or loss adjusters where you have authorised us to liaise on your behalf.
Parts suppliers or subcontractors where necessary to complete your repair.
IT service providers who help us operate this website (e.g. hosting, messaging).
Law enforcement or regulatory bodies where required by law.

5. Data Retention

We retain customer records for up to 6 years after the last transaction to comply with HMRC and consumer law requirements. Enquiry data from visitors who do not become customers is deleted within 12 months.

6. Your Rights

Under UK GDPR you have the right to:

Access — request a copy of the data we hold about you.
Rectification — ask us to correct inaccurate data.
Erasure — ask us to delete your data (subject to legal obligations).
Restriction — ask us to limit how we use your data.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interests.

To exercise any right, email [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not currently use advertising or tracking cookies. If this changes, we will update this policy and seek your consent where required.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no internet transmission is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website after changes constitutes acceptance of the updated policy.